And these are the cancellation policies:

Any cancellation must be initiated by e-mail contacting us at info@barcelonaprivatetourguide.com, and will be also acknowledged by BarcelonaPrivateTourGuide.com via e-mail. Cancellation notifications by phone will not be accepted.

    • Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour.
    • Tour Guide changes: BarcelonaPrivateTourGuide.com reserves the right to change the guide assigned upon booking up to 5 days prior to the tour date. No refund will be given if a client decides to cancel a tour due to a guide change.
    • Circumstances beyond our control: BarcelonaPrivateTourGuide.com is not liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason or unscheduled closures of tourist sites. Therefore, adequate insurance is strongly advised.
    • Special cases: Other major force cancellations might be discussed to reach an agreement. A verification of the reason why the tour was cancelled will be requested.

    REFUND POLICY

      • Cancellations more than 60 days before the tour date: 50€/cancelled service will be kept as cancellation fee, plus any applicable exclusions detailed below.
      • Cancellations less than 60 days before the tour: 100€/cancelled service will be kept as cancellation fee, plus any applicable exclusions detailed below.
      • Cancellations less than 30 days before the tour: A 25% of the total cost of the cancelled services will be kept as cancellation fee, plus any applicable exclusions detailed below.
      • Cancellations less than 15 days before the tour: A 50% of the total cost of the cancelled services will be kept as cancellation fee, plus any applicable exclusions detailed below.
      • Cancellations less than 48h before the tour: If the tour is cancelled less than 48h before the tour starts or the client doesn’t show, no refund will be given and the client commits to pay the 100% fee of the booked services.
      • No-shows. If the client hasn’t shown up nor made contact with us via the tour guide telephone provided in the booking form within 30 minutes after the booked starting tour time, we’d consider it a no-show and no refund will be given. Clients booking an airport pick-up tour must contact us ASAP if their airplane is delayed or cancelled (detailed instructions are provided upon booking – failure to contact us to announce a delay will result in no-show declaration).
      • Cancellation of part of the total booked services: When several services have been booked and the client needs to cancel only part of them, the above policies will be applied only to the cancelled services part. If the cancellation takes places less than 48h before the service date, no refund will be given.

    EXCLUSIONS. The above stated refundable amounts don’t include: any non-recoverable upfront costs incurred by BarcelonaPrivateTourGuide.com on your behalf (either broken down in the tour descriptions such as (but not limited to) the Park Güell entrance fees, or other agreed with the client before booking), refund transfer costs.

    Tickets are non-refundable and BarcelonaPrivateTourGuide.com will retain them to use as fit in case of Cancellation. If the client wishes to be sent the tickets, it will be possible to claim them as long as the client pays the cost of our ticket booking services (complimentary for paying clients*, but not for non-clients or clients having cancelled a tour).
    *Groups upto 9 people only

    • Refunds will be sent back through the same payment method used by the client to pay for the services, unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.

    Cancellations by BarcelonaPrivateTourGuide.com

    • In the unlikely event that BarcelonaPrivateTourGuide.com or their tour guides had to cancel a tour, we’ll always first try to agree to another timeframe that works for the client.
    • If we couldn’t agree on another time for the tour or we couldn’t provide a substitute, the deposit will be refunded within 10 working days.