Any cancellation must be initiated by e-mail contacting us at firstname.lastname@example.org,
and will be also acknowledged by Barcelona Private Tour Guide via e-mail.
Cancellation notifications by phone will not be accepted.
Deposits are only refundable if cancellation occurs more than 60 days before the tour date.
Cancellations less than 60 days before the tour: 50€ will be kept as cancellation fee.
Cancellations less than 30 days before the tour: The full deposit amount will be kept as cancellation fee.
Cancellations less than 48h before the tour: If the tour is cancelled less than 48h before the tour starts, the client commits to pay the 100% fee of the booked services.
The above stated refundable amounts don’t include: any non-recoverable upfront costs incurred by Barcelona Private Tour Guide on your behalf (either broken down in the tour descriptions or agreed with the client before booking), Fav Guide Upgrade (if booked), refund transfer costs.
Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour.
Circumstances beyond our control: Barcelona Private Tour Guide is not liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason or unscheduled closures of tourist sites. Therefore, adequate insurance is strongly advised.
Special cases: Other major force cancellations might be discussed to reach an agreement. A verification of the reason why the tour was cancelled will be requested.
Cancellation of part of the total booked services: When several services have been booked and the client needs to cancel only part of them, an amount equivalent to the deposit required for the cancelled services will be kept as cancellation fee. If the cancellation takes places less than 48h before the service date, the whole services will have to be paid.
Barcelona Private Tour Guide reserves the right to change the guide assigned upon booking up to7 days prior to the tour date, unless a Fav Guide Upgrade has been purchased. No deposit/payment refund will be given if a client decides to cancel a tour due to a guide change.
Refunds will be sent via Paypal, unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.
Cancellations by Barcelona Private Tour Guide
In the unlikely event that me or my tour guides had to cancel a tour, we’ll always first try to agree to another time frame that works for the client.
If we couldn’t agree on another time for the tour or I couldn’t provide a substitute, the deposit will be refunded within 10 working days.